Refund Policy
Refund Policy for Stitch Closet
Last Updated: [Date]
At Stitch Closet, we strive to provide our customers with high-quality products. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and obligations.
1. Eligibility for Refunds
- Unworn and Unwashed Items: To be eligible for a refund, items must be unused, unworn, and unwashed, with all original tags attached.
- Return Period: You have [insert number of days, e.g., 30 days] from the date of delivery to initiate a return for a refund.
2. Non-Refundable Items
The following items are not eligible for refund:
- Gift cards
- Items marked as final sale
- Items that have been personalized or customized
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service at [support@stitchcloset.shop] with your order number and the reason for the return.
- We will provide you with instructions for returning the item.
4. Return Shipping
- Cost of Return Shipping: Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
- Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert dollar amount] to ensure they are returned safely.
5. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days, e.g., 7-14 days].
6. Exchanges
- If you wish to exchange an item for a different size or color, please contact us to discuss the exchange process. Exchanges will follow the same conditions as returns.
7. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us within [insert number of days, e.g., 7 days] of receiving the item. We will cover the return shipping costs and issue a full refund or send a replacement.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will reflect the latest revision.
9. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Email: [support@stitchcloset.shop]
Address: [Insert Physical Address, if applicable]